February 23, 2022

89% suppose sending video messages can be extra impactful than textual content when working distant, however solely 35% are at the moment outfitted with the instruments to try this

KITCHENER, Ont. – Feb. 23, 2022 – In keeping with the second a part of a future of labor research launched at present by Vidyard and Atomik Analysis, 87% of monetary providers professionals mentioned that their know-how at work is in “the darkish ages.” Respondents additionally mentioned that the corporate they work for may very well be extra tech savvy if it weren’t for compliance division crimson tape. The findings had been included within the report titled “The Way forward for Work in Monetary Companies: Distant or In-Workplace? The primary a part of the research was launched in January 2022.

Whereas a typical criticism, the findings come at the same time as corporations proceed to undertake indefinite distant work insurance policies and speed up digital transformations in response to the pandemic and altering office tastes. In truth, professionals throughout industries are seeing that clients are snug with digital conferences and video messages.

Certainly, 89% of monetary providers professionals surveyed mentioned that video messages can be extra impactful than conventional textual content emails when working remotely. And 40% of respondents report that the majority of their clients have transitioned to a distant work mannequin. 40 p.c additionally discover in-person conferences to be misaligned with how they usually do enterprise. However, with IT caught in “the darkish ages,” solely 35% of monetary providers professionals are at the moment outfitted with the instruments they should do video messaging.

To raised perceive the evolving preferences of monetary providers professionals in at present’s remote-first enterprise world, Vidyard and unbiased market analysis agency Atomik Analysis performed the research with greater than 500 monetary providers professionals, between Nov. 22-26, 2021. Respondents had been requested about altering relationships with clients, how know-how is impacting their companies, and the impression of video on their work.

“Amid the continued pandemic, clients are discovering that digital communications are efficient and enhancing relationships,” mentioned Tyler Lessard, vice chairman of selling at Vidyard. “Our research discovered that monetary providers professionals overwhelmingly really feel that when empowered with video instruments, they’ll create higher connections than they ever may within the previous in-person assembly world. The previous 18 months have taught us that, when given the fitting know-how, monetary providers execs can advise their purchasers and drive engagement remotely simply as a lot as they’ve in-person.”

Change in Enterprise Tradition

Total, monetary providers professionals mentioned that they really feel extra assured working from house versus working within the workplace, whereas additionally with the ability to construct higher consumer relationships. The survey discovered:

  • 66% of respondents mentioned they’ve gotten to know purchasers or clients, distributors and companions (50%), and management (42%) higher by interacting by way of video extra usually.
  • 57% of monetary providers professionals working remotely through the pandemic mentioned working from house makes them really feel extra assured in comparison with working within the workplace.
  • Greater than half (54%) mentioned working from house makes them really feel extra unbiased.
  • 38% mentioned they generally really feel ignored after they take part in conferences remotely.

Know-how Choices Decide the Work from House Expertise

Using collaboration instruments and video know-how has been a game-changer that’s made working from house really feel seamless. Nonetheless, many monetary providers professionals suppose that their workplaces nonetheless supply outdated applied sciences. The research discovered:

  • 80% of respondents indicated their group saved cash by transitioning to a enterprise mannequin that depends on digital conferences reasonably than in-person conferences.
  • 1 in 2 respondents mentioned incentives tied to the adoption of latest enterprise applied sciences, similar to offering workers with respectable coaching on new enterprise applied sciences, would result in extra widespread adoption of latest applied sciences inside their group.
  • 81% of respondents point out that entry to know-how for digital promoting is the #1 must-have for his or her work within the 12 months forward.

Extra Data:

For extra insights and to dive deeper into the info, please obtain the second report, The Way forward for Work in Monetary Companies: Distant or In-Workplace?


Vidyard commissioned Atomik Analysis to conduct a web-based survey of 503 monetary providers professionals with gross sales, advertising, human assets, or consumer providers associated job features all through North America (Canada and america.) Monetary providers professionals within the pattern are outlined as adults who work full-time inside the monetary providers, insurance coverage, banking, investing, and wealth administration industries.

The margin of error for the general pattern is +/- 4 proportion factors with a confidence interval of 95 p.c. Fieldwork came about between Nov. 22- 26, 2021. Atomik Analysis is an unbiased market analysis company.

About Vidyard:

Vidyard is the main video platform for companies. Greater than 200,000 distinctive companies use its video messaging and video internet hosting instruments to have interaction their clients and prospects extra successfully. Vidyard allows enterprises throughout excessive tech, SaaS, monetary providers, skilled providers, and different industries to make use of asynchronous video to remodel their method to distant gross sales, advertising, and customer support. Enterprise professionals can use Vidyard in every single place they work, on any digital platform, to create and share customized movies to ship their message in a extra private and impactful means by way of its free and professional instruments. Join Vidyard free of charge: /free.

Media Contacts:

  • Josh Swarz, Huge Valley Advertising and marketing for Vidyard – press@vidyard.com
  • Sarah Duckett, Public Relations & Communications, Vidyard –duckett@vidyard.com

Sarah Duckett

Head of PR & Communications

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